Frequently Asked Questions

 

How can I contact you?

You can reach us by email at lumisiabeautyofficial@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all products are sourced from reputable suppliers to maintain high quality and efficiency in delivery.

Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the product is in its original condition.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at lumisiabeautyofficial@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items, such as personal care goods, cannot be returned due to hygiene reasons. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping times and costs to your specific location.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please ensure that your payment method is valid and has sufficient funds to complete your purchase.